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Customer Care Representative
Location:
Petaling Jaya, Selangor, Malaysia.
Purpose:
Assist customers with inquiries and request for assistance. We will provide trainings, tools, and resources needed to manage the needs of our customer base.
What do they need:
- Ability to communicate clearly and professionally, both verbally and in writing
- Strong listening skills
- Has a pleasant, patient and friendly attitude
- Passion for excellence with respect to treating and caring for customers
- Willingness to work on a flexible schedule and on shifts
- Proficient in both spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other languages will be an added advantage
- Experience in call centre and/or similiar industry will be an added advantage
What do they do:
- Manage customer’s request via phone, email and various digital platforms
- Responsible to plan, coordinate and deliver the service according to the standard operating procedure
- Ensure continuation and completion of service delivery within the agreed turn-around-time
- Document all call information and coordination arrangement into the case management system
- Liaise effectively with other members of the call centre, other departments and business partners to resolve enquiries/requests, where applicable
- Participate in training as to ensure continuous enhancement of skills and knowledge
- Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational or other requirements
How to apply?
Email your CV/Resume to
HR.MY@AcrossAsiaAssist.com
Customer Care Representative